Welcome to our Help section & Frequently Asked Questions
One Global Office - Telephone Call Handling Service & Answering Services
- How do you set up my call handling service & answering service?
- What happens when someone then calls my business number?
- Can I decide when to divert my calls to you?
- How do you ensure that my calls will be handled in a Professional, yet personal manner?
- Must I use the number that you allocate to me?
- What numbers can I use for my business contact numbers?
- What are your opening hours?
- What happens out of office hours?
- How do I receive my messages?
- I don't have an office and I don't want my callers to know? (maybe under 4)
- How do I claim my FREE Week offer?
- How long will it take to set up an account?
- What is the most popular service you provide?
- I have an online business and want to add a telephone number to take orders over the phone - Do you have a service that can do this ?
- How do YOU process orders for my company?
- Should I let you know if I forward my phone for some reason during business hours?
- How often can I change the way my calls are handled?
Virtual Numbers - Non Geographical & Geographical Numbers
- Do you provide 0800, 0844 numbers and any other Non-Geographical Numbers
- What are the benefits of using a Virtual Number like Non-Geographical Number?
WHY your should use One Global Office Telephone Call Answering Service
- What is the difference between One Global answering service & an ordinary call centre?
- Why should I use One Global Answering Services and not other answering services to handle my calls?
- Give me 7 good reasons why I should choose One Global Office as my Telephone Answering Service provider.
1. How do you set up my Call Handling Service & Answering Services?
Step 1. One Global Office provides you with a FREE & unique Telephone Number (DDI Number)
Step 2. You instruct us how to handle your calls: How to answer incoming call; What information to give out to prospects & clients; When to “patch” calls (put calls through) to you and when to take a message;
Step 3. You provide us with telephone numbers and email addresses of everyone in your organization who will receive calls or messages. You can either advertise this as your main number, or divert your existing telephone number to line to it.
Step 4. We then enter all this information into our call centre software.
We could be answering your calls WITHIN LESS THAN 30 MINUTES FROM NOW!
2. What happens when someone then calls my number?
When a client or prospect calls your number it is routed to your dedicated, small team of PA’s in our UK Call Centre who then answer the call in your business name. Our computer system automatically pops your company information onto the screen of person who answers your incoming call.
One of the dedicated PA’s will then determine the nature and the purpose of the call and decide how to deal with the call, again guided by your instructions and preferences. The PA will then do one of the following:
- Take a message and send the message by email, SMS/Text or Fax. Email can be sent to multiple addresses.
- Call you and seamlessly put the call through, so you can speak with the caller directly. This works exactly like a switchboard of a big company.
- Provide information to the caller e.g., information about your business, product or event.
- Take a booking on your behalf (One Global Booking & Diary Service)
- Book an appointment (Ask about One Global’s diary service)
- Take orders and process credit card transaction on your behalf (You will need a merchant account and either a Virtual Terminal or EPDQ)
Your caller will remain completely unaware that the call is being answered anywhere other than at your office. This will leave all your callers with a very positive, professional impression of your business.
Return To Top Of Page3. Can I decide when to divert my telephone calls to you?
Yes. You can either divert all your calls to us, calls that are unanswered after 15 seconds, or calls made when your line(s) are engaged. You can divert and un-divert calls as many times as you wish during the day.
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4. How do you ensure that my calls will be handled in a Professional, yet Personal manner?
We start from the point that each client has a different Call Handling Need .
Our call centre & training systems ensure that your calls are answered exactly according to your preferences…. BUT because your team is so small, it does not take the PA’s long to become so acquainted & intimate with you and your business that they soon answer the calls as if they work for you. Our teams are also supervised by one of the Directors or senior managers within One Global.
Return To Top Of Page5. Must I use the number that you allocate to me?
You can use the number we allocate to you BUT you can also decide to use your existing telephone number which you divert to the number we allocate to you.
Return To Top Of Page6. What numbers can I use for my business contact numbers?
You can use any of the following numbers for your business:
- You can use the DDI call centre number that we give you FREE as part of our call handling service. The number starts with 01638 because our call centre is based near Cambridge in the UK.
- Your current telephone number – simply divert your current number to the DDI number we give you.
- You can use a Virtual, Non-Geographical Number that you direct to your DDI Number. Non-Geographical Numbers start with 0800, 0844, 0870 etc. Using these numbers are being used by young, growing and big, blue chip companies like DELL, Barclays etc. and have become standard practice in the UK.
- A new kind of Virtual number that has recently become available is a Geographical Number. Geographical Numbers can, for example allow you to get a London Number starting with 0207, even if you are based in another location in the UK (or abroad). You can then divert or redirect this number to the call centre or any other number in the UK.
7. What are your opening hours?
We appreciate that every company operates differently which is why we have made our services as flexible as possible. You can have the One Global Office Team manage your calls from;
- 9am to 5.30pm Monday to Friday.
...or extended to:
- 8am to 8pm Monday to Friday AND
- 9am to 1pm Saturday.[include costs]
- A full 24/7 service. [include costs]
Call us now to discuss your specific Call Handling or Answering Service needs 0208 185 0488
Return To Top Of Page8. What happens out of office hours?
You have three options:
- Calls will be automatically diverted to your FREE voicemail box. You can personalize the greeting for your company and change it as often as you require.
- You can upgrade to a 24 hour service. Call us to set this up.
- You can redirect calls back to your office number and answer them in person.
9. How do I receive my messages?
You can choose any one or a combination of the following options:
- By email - Most popular!
By text message – Second most popular option. - By Fax – hardly used
- By us calling you
Each email message will include all the previous messages for that day.
10. I don't have an office and I don't want my callers to know?
This is exactly why we have created One Global Office so we can be your "Virtual Receptionist" your "Marketing & Sales Department", your "Customer Service Centre" or whatever other else you want us to represent! The best part is that you only pay for what you use and you can “turn” departments in your business on and off as you please.
Callers won't know that some or all of your calls are being diverted to us.
11. How do I claim my FREE Call Handling Trail?
Just phone us on 0870 224 2010 or email us on free@oneglobaloffice.com and we will do everything for you.How long will it take to set up an account?
We can normally set-up your account in 30 minutes. This depends on the simplicity or complexity of the answering service you would like us from us. Just phone: 0870 224 2010 and we will be pleased to discuss matters with you.
12. How long does it take to set up my Telephone Answering Service account?
We can have you set up on under an hour. However, setting up the divert service normally takes the longest and this is up to you and your telephone provider (BT, Tiscali or Virgin). If you use One Global's Virtual, Intelligent Numbers we can set you up in under hour. Contact us now to get your Call Handling Solution now!
13. What is the most popular call handling service you provide?
Most of our clients start with our Classic live Telephone Answering Service and Call Handling Service…. BUT many clients are now benefiting from our tailor-made Call Handling Services where we bring big call center technology and expertise to the small customer to offer them boutique-phone call handling solutions.
14. I have an online business and want to add a telephone number to take orders over the phone - Do you have a call handling service that can do this ?
Yes, and our clients report an increase of c. 20% in their sales since adding our Order Taking Call Handling Service….seems that some people still prefer to talk to someone over the phone
15. How do YOU process orders for my company?
You will need a merchant account who will provide you with an EPDQ facility which we will use.
If you use PayPal Pro you will automatically get the Virtual Terminal included in your package. We use the Virtual Terminal to take orders over the phone for you.
Alternatively we can utilize your back office systems.
16. Should I let you know if I forward my phone for some reason during business hours?
No you can simply divert whenever you want.
17. How often can I change the way my calls are handled?
As often as you like – there is no limit to changing how your calls are handled and how we answer your phone calls....and it is all FREE. Many Call Centers charge you for every change.
As part of your Telephone Answering or Virtual Reception package you will get a dedicated email address to notify us on a daily basis on how to deal with your calls. Here are some examples of real life requests from clients:
“…I will be in a meeting from 9h00 to 12h00. Please take messages and notify the caller that I will call them back after 14h00…”
“…Please don’t call me from 12h00 to 14h00 as I will be on a lunch appointment. If Mr. Smith from JB consulting calls please put call James on 0774 58 8333 who will deal with Mr. Smith. For the rest please take a message and inform them that I am in a meeting and will call them back after the meeting…”
VIRTUAL NUMBERS
1. Do you provide 0800, 0207 0204 numbers and any other Geographical Numbers
Yes, this is another option that the majority of our clients use.
What are Non-Geographical Numbers and how do they work?
Non-Geographical Numbers are virtual numbers that allow you to direct them to any number of your choice. One Global.
2. What are the benefits of using a Virtual Number like a virtual Geographical Number?
The benefits of using a Virtual Number e.g., a Non-Geographical Number,
- You keep one telephone number for life, even if you move offices or relocate to another part of the country. This means clients will always be able to get in touch with you and your don’t have to replace business cards, business stationary and brochures.
- Non-Geographical Numbers can be used as National numbers, so you are not restricted to a specific area within the country.
- Save costs – you can reduce the costs of the answering service by directing the number to your office when you can answer the calls yourself and only divert them to the calls centre when you are in meetings or not in the office.
One Global Office provides Non-Geographical Numbers e.g., 0800, 0844, 0870 numbers and ANY Geographical Number in the UK. Please call our sales team on 0870 224 2010 for more info on pricing.
WHY OGO?
1. What is the difference between One Global Call Handling Service & an ordinary answering service by any other call centre?
We are Big enough to matter, Small enough to care.
One Global call handling and answering service is not a call centre, we use the best of call centre technology & that's where the similarity ends. We deliberately put a lot of clear blue water between ourselves & the call centres we all love to hate.
2. Why should I use One Global Call Handling solutions and not any other answering service to handle my calls?
The choice of which call centre or telephone answering service provider is absolutely critical to your business.
FIRST IMPRESSIONS ARE LASTING IMPRESSIONS. The telephone is often the first contact that a prospective client has with your business. It is also a very important factor in ongoing client relationships.
We turn your incoming calls into one of your biggest assets. How?
- By selecting the best people for the job.
- By investing in training our people.
- By using the best, proven telecommunications & IT systems
- By assigning a small team to answer your calls, so they can become familiar with your business.
- By listening to your objectives and needs and developing a tailor made answering service for you.
- By building rapport with your clients we instill confidence in your business.
- By answering your calls within 3-5 rings.
- By using our expertise in Telephone Answering and Call Handling to Make you appear bigger than you are.
One Global prides itself on the quality of service that we give to our clients. We hire the best PA’s possible and continue to educate and evaluate them on a monthly basis to better enhance this service. Our goal within One Global is to make the transition between our two companies as seamless as possible.
3. Give me 7 good reasons why I should choose One Global Office as my Telephone Answering Service provider.
- We are a UK Based Telephone Answering Service so we understand the UK Business environment. You can actually come and visit our Call Centre in Cambridge.
- We treat every client as a unique business with unique needs – One Shoe Does NOT fit all!
- We deeply believe in Honesty and Integrity and that permeates everything that we do.
- We understand the challenges and needs of Small & Medium Sized businesses and have developed solutions that save our clients costs and help them to grow.
- YOUR SUCCESS IS OUR SUCCESS. We are committed to help you grow because as you grow our business grows too.
- Answering YOUR telephone Calls is our CORE BUSINESS. We add value and become a virtual extension of your business giving your flexibility, scalability and cost savings.
- We turn Answering Your Calls from a must-have to a competitive advantage. Contact us to introduce you to our clients. Learn first-hand how One Global Office’s Answering & Call Handling Service has transformed their businesses.
Why not discover for yourself by taking advantage of our "Free use of our services for 1 week" offer, we know you will be impressed! - The simple one word answer to this question is: QUALITY
Free consultation to access your unique Call Handling needs - worth £ 150
We believe in investing in our clients, so if you are considering a telephone answering service or call handling solution let us help you choose the service that is right for you...with no obligation. Claim your FREE consultation now! about: Headline and associate teaser